Welcome to our website. By accessing or using our services, you agree to the following terms and conditions. Please read them carefully.

1. Services

We provide plumbing, heating, and related services as described on our website. All work will be carried out by qualified engineers in line with industry standards.

2. Quotes & Pricing

All quotes are provided free of charge and are valid for 30 days unless otherwise stated.

Prices may be subject to change if additional work or materials are required that were not originally specified.

3. Booking & Cancellations

Bookings can be made by phone, email, or online form.

Cancellations should be made at least 24 hours in advance where possible.

Missed appointments may be subject to a call-out charge.

4. Payments

Payment terms will be agreed before work begins.

Invoices are payable upon completion unless otherwise agreed in writing.

We accept bank transfer, debit/credit card, or cash.

5. Warranties & Guarantees

Workmanship is guaranteed for 12 months from the date of completion unless stated otherwise.

Manufacturer warranties apply to parts and appliances.

Guarantees may be void if work is altered or tampered with by a third party.

6. Liability

We are not liable for delays due to factors outside of our control (e.g., supply chain issues, extreme weather).

We are not responsible for pre-existing faults or issues not related to the services we provide.

7. Emergency Call-Outs

Emergency services are provided subject to engineer availability.

Priority will be given to urgent safety-related issues.

8. Governing Law

These terms are governed by UK law, and any disputes will be subject to the jurisdiction of UK courts.